Frost & Sullivan Evaluates Top Automotive Conversational Platforms

Frost & Sullivan recently released its ranking of Conversational AI platforms in the automotive space.  The Best Practices report captures the current situation facing auto retail and explains how conversational AI can help.

Shifting Focus from Product to Customer

According to Frost & Sullivan, "Automotive retail has become one of the most competitive consumer markets with its shifting focus from product to the customer. The abundance of digitally connected customers has increased the use of mobile devices, the proliferation of social media, and the demand for personalized online purchase experiences in a way that is disrupting the automotive retail industry. This disruption has made it crucial for original equipment manufacturers (OEMs) and dealerships to reconsider their conventional retail business models for today’s digitally connected customers or risk losing their business to forward-thinking competitors."

Frost & Sullivan analysts independently evaluated 2 key factors when researching conversational platforms —Technology Attributes and Future Business Value—according to the criteria identified below.

Technology Attributes 

Criterion 1: Industry Impact 

Criterion 2: Product Impact 

Criterion 3: Scalability 

Criterion 4: Visionary Innovation 

Criterion 5: Application Diversity 


Future Business Value 

Criterion 1: Financial Performance 

Criterion 2: Customer Acquisition 

Criterion 3: Technology Licensing 

Criterion 4: Brand Loyalty 

Criterion 5: Human Capital


Based on its analysis, Frost & Sullivan recognized with the 2019 North American Technology Innovation Award.

“CarLabs distinguishes itself from the market with its auto-domain-specific business logic, ability to dynamically retrieve information, and programmatically construct sentences for any type of query.  Its platform can power conversations on any messaging channel or application including Web chat, Facebook, Twitter, Alexa, and SMS," said Dorothy Amy, Senior Research Analyst.”


Automotive Conversational Platform - Best Practices
Best Practices Research

Frost & Sullivan's Automotive Conversational Platform - Best Practices Research